Shipping Policy
Thank you for shopping with Loxvira ("us," "we," or "our"). This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website https://www.loxvira.com. By making a purchase on our website, you agree to the terms of this policy.
1. Shipping Destinations
We currently offer shipping to the USA, Canada, and Few more, can see at checkout shipping options.
2. Shipping Methods and Timeframes
We offer various shipping methods to accommodate your needs. The estimated delivery timeframes for each method are as follows:
- Standard Shipping: 7 to 12 business days.
- Expedited Shipping: 6 to 11 business days.
- Express Shipping: see detail at checkout
Please note that these timeframes are estimates and may vary due to factors beyond our control, such as weather conditions and customs processing.
3. Order Processing Time
After receiving your order, we will process and ship it within 3 business days. Orders placed after 12pm on the same day will be processed on the following business day.
4. Shipping Costs
Shipping costs are calculated based on the shipping method selected during checkout, the destination address, and the weight and dimensions of the products in your order. Shipping costs will be displayed at checkout before you confirm your purchase.
5. Tracking and Notifications
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the status of your package. You can also log in to your account on our website to view your order history and tracking information.
6. Customs and Import Taxes
For international orders, please note that you are responsible for any customs duties, taxes, or import fees that may apply in your country. These charges are not included in the product or shipping costs and are your sole responsibility.
7. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, we will contact you to confirm the correct address. Additional shipping fees may apply for re-sending the package.
8. Changes to Policy
We may update this Shipping Policy from time to time. The updated version will be posted on our website, and the “Effective Date” at the top will indicate the date of the latest revision.
9. Contact Us
If you have any questions or concerns about this Shipping Policy, please contact us at contact@loxvira.com By making a purchase on our website, you agree to the terms of this Shipping Policy.