Return & Refund Policy

Refund & Returns Policy – Loxvira

We truly appreciate your trust in Loxvira, and we’re here to make your experience as seamless as possible. While we strive to deliver quality with every order, we understand that sometimes things can go wrong. This policy outlines how we handle returns and refunds.

We offer a 100% 14-Day Guarantee on any item that arrives damaged or defective due to shipping issues.

Returns & Refunds

To maintain transparency and efficiency, please review our return terms below:

  1. Return Eligibility
    We only accept returns for products that are defective, damaged, or faulty upon delivery. This policy allows us to continue offering free insured shipping on qualifying orders.

  2. Shipping Your Return

    • Please keep proof of postage and a valid tracking number when returning your item.

    • Loxvira is not liable for returns that are lost, delayed, or damaged in transit.

  3. Processing Timeline
    Once your return is received and inspected at our return center, refunds or replacements are processed within 10-15 business days.

  4. Return Shipping Costs
    Customers are responsible for any return shipping fees. Loxvira does not cover return postage unless we made an error with your order.

📩 How to Request a Return

Before sending anything back, please email our support team at support@loxvira.com. We'll provide specific return instructions and an address where your item should be sent.

Please include the following in your email:

  • Your Order Number

  • A brief description of the issue

  • Photos or videos showing the defect or damage

  • Your full name and contact information

🔔 Important Notes

  • Returns must be requested within 14 days of delivery.

  • We do not accept returns or refunds for items that were delivered correctly but are unwanted (e.g., buyer’s remorse or wrong size/color ordered by mistake).

  • Clearance, discounted, or promotional items are final sale and not eligible for return unless defective.

Need help or have a question? Reach out to us at support@loxvira.com – we’re here to support you.